We have a 30-day return policy on orders within the U.S., which means you have within 30 days of your invoice date after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Any products that have been modified, misused, abused, or improperly maintained are not eligible for return or exchange. You’ll also need the receipt or proof of purchase.
To start a return, you must contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label (for continental US only), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
All sale items are final and cannot be returned or exchanged. Any products that have been modified, misused, abused, or improperly maintained are not eligible for return or exchange. Please get in touch if you have questions or concerns about your specific item.
REVO carbon composite shafts diameters must never be altered. Any sanding, polishing, or abrasive treatment could compromise the micro-thin layers of carbon fiber and will immediately void the shaft’s warranty. Additionally the use of abrasives on a REVO shaft can release potentially harmful carbon fiber dust.
REVO Carbon composite shafts have no ferrule. The front end is made up of the Predator V-TEK vault plate, red V-TEK Tip Silencer, and eight-layer Victory Tip. Because the shaft cannot be sanded, replacing the tip, and/or the tip silencer should only be done by an authorized Predator Repair Center equipped with the proper tools to protect your REVO shaft. In the event that you choose to replace the tip on your shaft through a non-authorized cue technician, the red V-TEK Tip-Silencer must remain at least .010” (0.25mm) thick to maintain the shaft’s integrity. Any reduction in the tip-silencer below .010” (0.25mm) will void the shaft’s limited-lifetime warranty and compromise its performance.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.